Returns/Cancellations
How can I cancel my order?
If you change your mind, you can cancel it without any cost to you as long as you do so before 3pm the next day. Our orders are dispatched the next day at 3pm, so it is not possible to make changes to the order any longer. In case your order is already dispatched and you cancel the order then you will charged the return shipping fees of Rs. 100 for the return jouney of the package.
What are the conditions?
Product must be returned within 5 days of receipt. We are happy to accept unopened returns with the seal intact, with the original packing materials, so that return transit is safe for our delivery partners. Return pickup charges of Rs 100 or the shipping fees whichever will be higher will be applicable incase returns. The refund will be initiated once the product is verified by the team. The products will be picked up within 2-4 business days after our communication.
Return policy does not apply to free gifts and promotional merchandise. We reserve the right to not honour return requests that we determine to be fraudulent. Lastly, this return policy is only valid for products purchased directly from ashbabotanics.com
Non-Delivery of Products
If your product does not get delivered in accordance with the SMS updates received from courier partners, you need to raise a complaint with us by writing to care@ashbabotanics.com within 48 hours of receiving the delivery SMS. We do not guarantee the resolution of non delivery complaints, raised after 48 hours of receiving the delivery message from courier company.
Order not delivered due error in shipping address or the recipient’s unavailability
In case the order could not be delivered due to error in shipping address and the recipient’s unavailability (over phone or email) by our courier partner then the package would return back to us. In that case Rs. 100 or the shipping fees whichever will be higher will be applicable while refunding the order amount. If you opt to reship the package then the reshipping fees will be applicable.
How & when will you refund the amount?
We will process your request within 3 working days of receiving your product at our facility. The amount (less shipping & handling charges) will be refunded in the form of equivalent value store gift coupons that can be used on ashbabotanics.com
Please note that cash refunds will not be issued under any circumstances.
Items which cannot be returned/exchanged
- Used or altered products
- Products that gets damaged after delivery.
- If request is initiated after 5 days of order delivery
- Products purchased during Sale
How do I send the product back to you?
You do not need to worry. We will provide you easy instructions for safe packing and shipping.
Prices, policies and other information on this website are subject to change without notice.